The quick snail mail

A telco customer was overcharged. Fearing a long wait on the telephone for a company with a poor reputation for customer service, he sent them a letter because he couldn’t find their email address! Some while later he received a call to resolve the problem. It all ended happily and the total investment in time was only a few minutes. Snail mail could be a quick option when dealing with large organisations who don’t care about how much time you wait on the line for them and won’t give you an email address.

Published autumn 2019.

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