Pure Plumbing and Gas | New plumbing business ‘flat out’ due to quality emphasis

Growth has been so solid since Marcus and Jessica Lee set up their plumbing and gas business in late 2016, that they’ve tripled the ‘on tools’ workforce, and yet are still “flat out”.

The reason for this impressive growth success lies, Marcus believes, in providing quality work, promptly. “We’re taking care to maintain our reputation for doing very good work.”

In addition, the Lees recently were invited to become a service agency for Rinnai in the region, offering products and servicing across the range of gas fires, water heating and central heating.

Marcus and Jessica are enjoying being “boss” but acknowledge there’s been lots to learn about running a business. Right from the outset they employed cloud-based technology to assist them.

Jessica handles the administration and accounting side of things part-time, utilising Xero to keep on top of the finances. Marcus, and his two employees Chris and Brad, use a specialist job management software for trade businesses, Fergus.

Marcus uses the full package to allocate jobs, set the team’s calendars, and keep track of productivity; while his men are able to record their time and raise purchase orders when needed.

“We’d be lost without it,” Marcus says. It integrates “real easy” with Xero, which in turn makes it efficient to issue invoices, track billings, and effectively follow the profit and loss status on individual jobs.

While most of Pure Plumbing and Gas (PPG) work lies in the residential sector – they work closely with GJ Gardner Homes on their new homes, and currently are working on a 40-house subdivision for another client – Marcus also has various large Wairarapa businesses on his books.

“We don’t need to advertise,” says Marcus who believes in personal networking and uses his membership of the Plumbing World co-operative to good effect. “It’s crazy but work finds us.” He puts this down to his reputation for quality work developed over 13 or so years working for another Wairarapa plumbing firm.

He acknowledges though that he will be careful to manage the business growth into the future.

“We don’t want to get too large, too quick. It’s important that we maintain our quality standards. We want to be known for our quality, not quantity work. We’ve got a really good team who have the same motivation, so that’s very helpful.”

Marcus and Jessica became aware of Moore Stephens Markhams through friend Ben Crum, who is a senior accountant with the firm, having joined as a graduate in 2014. Ben, along with director Mike Flower, worked with the Lees to set up the company and have been on hand to answer queries as the pair have come up to speed with business ownership.

“We’re pleased we’ve moved from being employee to business owners,” says Marcus. “It’s been a big step but it was time to do our own thing. So far, it’s been a really positive experience, and by keeping on satisfying our customers, we’ll continue to be successful.”